Refund policy
REFUND & RETURN POLICY
Effective Date: August 11, 2026
At TrenchStepper Limited Apparel, we want you to know what to expect before you purchase and what happens if something isn't right when your order arrives.
30-DAY RETURN WINDOW
Unless a product is identified as non-returnable below or different terms are clearly disclosed before purchase, you may request a return within 30 days after receiving your order.
A return must be requested within the 30-day period. Do not send merchandise back before your return request has been approved.
RETURN ELIGIBILITY
To qualify for a standard return, merchandise must generally be:
- unworn;
- unused;
- unwashed;
- unaltered;
- free from stains, odors, damage, or signs of wear;
- returned with original tags where applicable; and
- returned with original packaging where reasonably applicable.
Proof of purchase or other information allowing us to verify the order may be required.
Trying on apparel for fit is permitted, provided the item remains otherwise eligible for return.
We reserve the right to deny or reduce a refund where permitted by law if an item is returned in a materially different condition because of customer use, damage, alteration, or improper handling.
HOW TO REQUEST A RETURN
Before sending an item back, contact:
team.trenchstepperltd.apparel@gmail.com
Include your:
- name;
- order number;
- item you would like to return; and
- reason for the return.
If the item arrived damaged, defective, or incorrect, photographs may help us resolve the issue more quickly.
If your return is approved, we will provide return instructions and the appropriate return address.
Do not mail products to an address simply because it appears elsewhere on the website. Use the return instructions provided with your approved return.
Items returned without authorization may be delayed, refused, or returned to the sender where permitted by law.
RETURN SHIPPING
For a standard voluntary return, including a return because of fit, preference, or change of mind, the customer is responsible for return-shipping costs unless we tell you otherwise or applicable law requires otherwise.
If we offer you a prepaid return label for a standard voluntary return, we will tell you before issuing the label whether the label cost will be deducted from your refund.
If an eligible product arrived damaged, defective, or materially different from what you ordered because of an error attributable to TrenchStepper, we will cover reasonable return-shipping costs or provide another appropriate remedy.
We strongly recommend using a tracked shipping method when you are responsible for mailing a return. TrenchStepper cannot guarantee receipt of a customer-shipped return that is lost in transit.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at:
team.trenchstepperltd.apparel@gmail.com
Include your order number and, where possible, clear photographs showing the issue.
We will evaluate the situation and, where appropriate, offer a replacement, correction, refund, or other reasonable solution.
Manufacturing defects are different from normal wear and tear, misuse, accidental damage, improper washing, or reasonable characteristics of reclaimed, vintage, hand-finished, or individually produced pieces.
Nothing in this section limits any statutory rights you may have concerning defective or nonconforming goods.
LIMITED, RECLAIMED & ONE-OF-ONE PIECES
Some TrenchStepper items are intentionally produced as limited editions, individually finished products, reclaimed garments, vintage garments, numbered collectibles, or one-of-one pieces.
These products may contain reasonable variations that are part of the character of the piece.
Any significant known condition issue or unusual characteristic will be disclosed where reasonably practical.
A limited-edition or one-of-one designation alone does not automatically make an item non-returnable unless a return restriction was clearly disclosed before purchase or an exception applies under this policy or applicable law.
NON-RETURNABLE ITEMS
Unless applicable law requires otherwise, we generally cannot accept returns of:
- custom-made or personalized merchandise;
- products altered at the customer's request;
- digital products after access or delivery where applicable;
- gift cards; and
- merchandise clearly identified as Final Sale before purchase.
Products purchased at a discounted price are not automatically Final Sale unless they were clearly identified as Final Sale before checkout.
If you are unsure whether a specific product qualifies for return, contact us before sending it back.
EXCHANGES
We do not guarantee direct exchanges because sizes, colors, limited releases, and other products may sell out.
The simplest way to change an eligible item is generally to request a return and place a separate order for the replacement item once your return has been approved.
If we are able to arrange a direct exchange, we may offer that option at our discretion.
Defective or incorrect merchandise may be handled differently so that we can correct the problem without requiring you to place another order.
REFUNDS
After we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds will generally be initiated to the original payment method within 10 business days after approval.
Your bank, credit-card issuer, payment provider, or other financial institution may require additional time to post the refund after we issue it.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, contact:
team.trenchstepperltd.apparel@gmail.com
ORIGINAL SHIPPING CHARGES
For ordinary voluntary returns, original shipping and delivery charges are generally non-refundable unless we state otherwise.
If the return results from an incorrect, damaged, defective, or materially nonconforming order attributable to us, we will provide the refund or remedy required by applicable law and the circumstances.
Customers who have mandatory legal rights to reimbursement of standard delivery charges retain those rights.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible.
We will make a reasonable effort to accommodate cancellation requests that are received before fulfillment begins, but cancellation is not guaranteed once an order has entered processing, production, or shipment.
If an order has already shipped, the applicable return procedure will generally apply.
This section does not limit any statutory cancellation right that applies to your purchase.
EUROPEAN UNION & UNITED KINGDOM CUSTOMERS
If we sell or ship merchandise to consumers in the European Union or United Kingdom, mandatory consumer rights applicable to those transactions remain in effect.
For many online purchases, consumers in these jurisdictions have a legal right to notify the seller that they are canceling the purchase within 14 days after receiving the goods, without providing a reason.
Additional deadlines and rules apply to returning the merchandise and issuing the refund.
Certain products—including some personalized or custom-made goods and other legally exempt items—may be excluded from the statutory cancellation right.
Where permitted, the customer may be responsible for direct return-shipping costs if that responsibility was properly disclosed before purchase.
If mandatory EU, UK, or other local consumer law provides greater rights than this policy, the mandatory legal requirements will control.
INTERNATIONAL ORDERS
International customers are responsible for reviewing any import duties, customs requirements, taxes, or fees that may apply to their shipment.
Return eligibility for international orders remains subject to this policy and any mandatory consumer rights that apply in the customer's jurisdiction.
We recommend contacting us before returning any international shipment so we can provide appropriate instructions.
RETURN ADDRESS
Approved returns must be sent only to the return address provided in your return authorization.
Otherwise Contact:
team.trenchstepperltd.apparel@gmail.com
If something isn't right with your order, reach out. We want to handle it with the same purpose and respect that goes into the community behind the brand.